Overview
Chat with your customers through WhatsApp, the most popular messaging app. Essential module for your shop. It will enable you to create stronger relationships with your customers guiding and assisting them with their purchases in real time.
What this module does for you
headset Improve customer relations
Now your customers can contact you through WhatsApp, and directly from your shop to their mobile phone! Using one of the most frequently used messaging apps in the world. Your customers don’t need to have your phone number in their contacts list. With just one press of a button, the WhatsApp app will open ready for them to send you messages.
Now compatible with WhatsApp Business! Configure your professional number and make the most of the advantages that WhatsApp offers its business users. Your business will be able to interact with your customers easily, using tools to automate, organise and respond quickly to messages. Conventional landlines are supported.
WhatsApp is the most popular chat app in more than half of the world.
WhatsApp is the most popular messaging app in 109 countries, which represents 58% of the 187 countries.
WhatsApp Chat is convenient for your customers
Many online customers want the help of a person, live, whilst they are doing their shopping. In fact, most online consumers say that having the possibility of having their questions answered by a person whilst they are shopping online is one of the most important characteristics that an online shop can offer. An online chat system provides your customers with immediate access to help. Waiting times are much less than a phone call, and customers can carry out other tasks whilst they await your reply.
WhatsApp Chat increases sales
The key is that customers have someone who can immediately guide them through a sale if they are confused or if they have a question that can mean a sale is lost. This helps to eliminate bounces to other sites and assures you that shopping carts end in purchases. It has been proved that such an immediate form of contact like this one, is one of the measures you can implement in your shop that will turn more of your visits into purchases.
Single payment
The module does not incur any additional cost, you only have to make a single payment applicable to the module licence for your shop.
What your customers will like
Your customers will have an immediate contact option through the world’s most widely used contact tool. Your customers don’t need to have your phone number in their contacts list or to input it manually. With just one press of a button, the WhatsApp app will open ready for them to send your messages.
Other
New functions
If you need any new functions that we haven’t developed for this module yet, do not hesitate to contact us by sending a message through the “Contact the programmer” option.
Always updated
We frequently add updates to the module, to incorporate new functions and to adapt it to the latest versions of PrestaShop.
We can help you with the installation and configuration If you have any questions, or a problem emerges during installation and configuration of the module, send us a message through the “Contact the programmer” option and we will help you.
