FireHelp is a comprehensive customer support solution that includes tickets, live chat and knowledge base. The software is built on the idea that it is highly extensible, which gives you all the tools to help you do just that. Respond to tickets by email, offline chat, REST API support, translation into any language is available. With the Events function, you can do amazing things, connect to the service and receive data wherever you want, and most importantly, it is easy and simple to customize it according to your needs.